As the different parts of the world faced recession during the start of this pandemic, businesses are prompted to outsource work to lessen costs and still maintain production and business. With this, the Philippine industry leaders are expecting to obtain offshore jobs. This is through the aid of the business- process outsourcing (BPO) firms and how its local sector thrived in the face of a pandemic.
The Information Technology and Business Process Association of the Philippine (IBPAP) and Healthcare Information Management Association of the Philippines (HIMAP) is confident that the country will remain as a top BPO operations leader. It was also said that the country will also gain a notable fraction of jobs from BPO firms abroad. HIMAP president Rogelio Salazar Jr said that the healthcare sector is responding well to the COvid-19 situation that leads to post continuous growth.
The Philippines is presented with the opportunity to acquire a good number of jobs. BPO firms are even discussing expansion with one company needing 4,000 agents before September. Dexcom international Business Operations Head, Jessica Shields, explained during a webinar that country is an excellent investment choice because of its English proficiency. Strong ties with the United States is also a key factor why partners consider the Philippines as one of the top outsourcing destinations.
Dexcom International is a California based health care provider specializing in diabetes management. They currently have a BPO office in Taguig. And despite the challenges of this pandemic, they were able to grow the rate that they needed to.
The BPO industry grew with more than a 7 percent revenue last year- to $26.3 billion from $24.5 billion in 2018. It added 71,000 new workers bringing its workforce to 1.3 million. It is thriving amidst the migration to work from home and the issues that surround those who work in-house. The Philippine government is also doing its best to protect BPO workers and those who have been laid off as a compromise to the pandemic.