The rapid outbreak of the coronavirus (COVID-19) pandemic shook different sectors of society globally. Besides its biggest victim, human health, businesses also suffered. They were not prepared for the abrupt and drastic changes they had to undertake. Just to be able to fit into the new model of normal. As they have different core competencies, but the areas of impact were almost the same.
COVID- 19 is pushing companies to operate in new ways. Testing their business systems like never before. Systems are the blocks that hold a business together. However, they are now juggling with a wide range of system priorities and challenges. They are also faced with business continuity risks, workforce productivity, and security risks – all at the same time. Leaders have to quickly address these system resilience issues. System resilience is a system’s ability to operate during a major disruption with minimal impact on critical business and operations – preventing outages, mitigating their impact, and/or recovering from them. Most of them had to adopt new systems and some were able to withstand the change.
Business processes are severely disrupted due to the pressures of this pandemic. During times of crisis, business operations gain highlight and focus – for they are the intelligence engine of the organization. Operation includes the work itself and the workers who do it. It is the lifeblood of the company. When the virus presented threats that resulted in social distancing and other restrictions, operations suffered. Most were forced to compromise and find other alternatives to continue operation without jeopardizing other aspects. This leads every company and business all over the world to resort to full utilization of technology and on the internet. For many, this means pushing people to either stay in-house, have the skeletal workforce work still, or remote working.
The phrase “new normal” was given birth because of this pandemic. Since then, it has taken different meanings. For businesses, it means that most workers are now working remotely – the biggest business impact of the pandemic. It was then thought of as an unconventional way of working and had prior negative notions inclined to it. However, it was based on the concept that work does not need to be done specifically in one place for it to be done successfully. With all the negative feedback, they found solutions to specific problems that every worker would potentially face as they take home their work.
As governments make significant decisions in response to the pandemic, businesses are also rapidly adjusting to satisfy various needs. The needs of their workers, their customers, and suppliers all while also navigating financial and operational challenges. The business sector has proved that resilience and tactic are required in bracing each impact, weathering it all while thriving and lessening the virus’s causalities.