The Philippines is no stranger to the demands of work during the CoVid-19 pandemic. The business process outsourcing sector has made sizable measures to ensure continuous production among all areas possible. The Department of Information and Communications Technology (DICT), announced that most are now operating extensively on a work-from-home (WFH) basis. Several companies have made steps to continue operation by fully equipping agents for WFH and raising base pay for those to take extra work. However, not all companies have made successful transitioning. No less than 14 BPO companies, according to BPO Covid-19 task force, in Davao city has suspended operations for not following locally set protocols.
In other parts of the country, such as Cebu City, companies are being investigated for forcing employees to work and live in ‘subhuman conditions’ inside offices. Most WFH workers face problems such as maintaining a stable internet connection since millions are now relying on home internet services. Internet service providers argue that are no problems. Streaming platform operators have also coordinated to reduce their bitrates during the community quarantine periods.
The fight to keep the BPO industry operational is not on the Philippines’ plight. India is facing similar challenges together with its national lockdown. The country holds some of the world’s biggest outsourcing companies and they are racing to maintain their services for global clients. However, most of their customer service associates in India and the rest of the world are not working from home.
With this economic scare, the outsourcing industry is better positioned than most. They are expected to weather the storm and eventually bounce back amidst the forecast of a severe global recession. The previous global financial crises only resulted in companies turning to BPO solutions. It is predicted to happen again for the Philippines within the third to the fourth quarter of 2020. Driving up demand for office space which will be in favor of the property sectors.