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An Australian National Disability Insurance Scheme (NDIS) Plan Management Provider has recently outsourced a portion of their Back-Office functions to Next BPO Solutions, Inc. It is a homegrown IT-BPO Service Provider based in Davao City, Philippines. Under the outsourcing service engagement, NEXT BPO Solutions will hire as their own employee qualified Data Entry personnel whom they will assign as Outsourced Dedicated Staff to the Client. The Client is a referral from the Philippine’s Trade Attaché in Sydney, Australia as part of the government’s efforts to increase IT-BPO investments in the country. The project started on the second week of February 2020 with the goal of adding more members to the team as the Client’s business grows.

The National Disability Insurance Scheme (NDIS) is a scheme of the Australian Government that funds costs associated with disability. The scheme was legislated for in 2013 and is expected to be in full operation nationally by 2020. It is administered by the National Disability Insurance Agency (NDIA). The scheme entitles people with a “permanent and significant” disability for people under 65. This is to full funding for any “reasonable and necessary” support needs related to their disability. Funding is allocated to the individual, and the individual or their guardian chooses which providers supply the funded goods and services.

There are around 4.3 million Australians who have a disability. Within the next five years, the National Disability Insurance Scheme (NDIS) will provide $22 billion in funding a year to an estimated 500,000 Australians. For many people, it will be the first time they receive the disability support they need. The NDIS can provide all people with disability with information and connections to services in their communities such as doctors, sporting clubs, support groups, libraries, and schools, as well as information about what support is provided by each state and territory government. (1)

Founded in July 2009, Next BPO Solutions has since been helping its clients build great teams in the Philippines. Part of its business model is to allow their Clients to bring their team inhouse after 2 years. It has been successful in helping 4 clients’ transition to having their own office/operations in Davao which translates to employment of hundreds of Davaoeños.  Its latest employee conversion has been successfully implemented for a publicly listed international company in the IT outsourcing space. The company is fully compliant to the country’s Data Privacy Act (RA 10173), which has helped it gain its clients’ confidence for data protection and security.


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