Outsourcing has always been in constant motion as technology has evolved. Outsourcing partners seek the latest advancements believing that it will give them the edge and the things they need. With that demand, offshore firms also comply with those needs. Over the years we have seen, used and developed new trends that we continually use. Here are some emerging trends for 2020 and beyond for outsourcing.
Robotic Process Automation (RPA)
A robotic process automation technology is software that can be trained to copy digital data tasks performed by humans. It is one of the hottest commodities in the enterprise. It is flexible; there is an ease in integration, ease of implementation, and less in cost. It focuses on clerical tasks that humans most often than not find tedious to do.
There has been a lot of studies conducted about artificial intelligence (AI) and other technological advancements. This is used to automate processes is on the current rise. Accordingly, it is estimated that over 40% of American jobs could be lost due to automation by the year 2030. IT might seem scary for most, however; AI will likely work alongside human counterparts doing more of human labor so that humans can focus on what’s important.
Social media as a Customer Service Channel
Since the internet age we, as technological natives, have spent most of our time on social networking sites and other sites governed by the internet. In 2019, there is an average of 153 minutes per day’s use of social media. With this, more and more business tends to focus on advertising through sites rather than using traditional media. There is an opportunity for businesses and outsourcing firms to use this platform to reach a wider set of audience in a customer-centric way. Most contract partners know social media which can help you promote your business and let you listen to the customer’s wants and needs.
Cloud computing is the delivery of on-demand computing services typically over the internet and on a pay-as-you-go basis. It handles applications, storage, and processing power. It helps businesses collect; file and store needed data done by your IT outsourcing partner. Rather than keeping files on storage devices, cloud-based storage saves them on a remote database. For as long as you have access to the web and the software programs to make it work. Most companies offer these services to offshore partners. You now have the option to rent your provider’s IT infrastructure to accommodate your server, storage, or networking needs without having to invest big.
Customized outsourcing has been existing for a while now. Some offshore partners stand on selling proposition of considering every unique business needs. It allows businesses to go over their needs and find a solution that works for them. This strategy deviates from the one-size-fits-all approach of the current industry norm. The new standard of a good outsourcing firm is addressing your needs individually and creating a customized solution without jeopardizing your company and its effectiveness.
The employee workforce is the heart of every company. To provide the best services possible they are expected to gain new knowledge now and then. This is acquired through pieces of training now and then. Every outsourced employee is presumed to be highly knowledgeable in their respective fields. Whether this task is in IT support, telemarketing or management. Partners anticipate the best if they are to pay a price.